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Extending their eight-step process to the realization of a lean office, Tapping and Shuker use a customer service case study to illustrate the effectiveness of the value stream storyboard.This popular volume provides organizations with a proven system for implementing lean principles in the office. In addition to providing a thorough overview of basic lean concepts, this book details methods for identifying the administrative activities in need of attention...

Enna’s Value Stream Mapping Office Workflow Solution Package provides all the information, materials and techniques needed to effectively lead your own Office Value Stream Mapping Program. It contains three full days of activities, and is structured around a teach-do format. This allows the scope of analysis to be large enough to develop a comprehensive improvement plan. For the Value Stream Mapping Office Workflow Program...

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